Refund Policy

Last updated: June 15, 2026

This policy describes when refunds are available for purchases on Skill Atlas. All purchases are processed by Paddle, our payment provider; approved refunds are issued back to the original payment method through Paddle.

1. Subscriptions — 7-day trial

New subscriptions include a 7-day trial. If you cancel before the trial ends, you will not be charged. To cancel, open the Account page or email us at support@fluxi.cc.

After the trial, the subscription renews automatically at the price disclosed to you on the checkout page before you confirm the purchase. You may cancel at any time — cancellation stops future renewals and you keep full access to paid features until the end of the current paid period. We do not pro-rate refunds for partial billing periods.

EU / UK consumers — 14-day right of withdrawal. Consumers resident in the European Union or the United Kingdom have a statutory 14-day withdrawal right for digital purchases. The 7-day trial described above ensures you can cancel without charge well within this window. If you wish to invoke the 14-day right after a paid renewal, email support@fluxi.cc within 14 days of the renewal and we will issue a refund in accordance with applicable law.

2. Credit Packs — 30-day refund window

Credit Packs may be refunded within 30 days of purchase by emailing support@fluxi.cc. The refund is pro-rated based on unused credits using this formula:

refund = (price paid) × (unused credits ÷ credits in the pack)

Example: a 500-credit pack purchased for $9.99 with 100 credits already used refunds at $9.99 × 400 ÷ 500 = $7.99. Packs that have been fully consumed (0 credits remaining) are not eligible for refund.

3. BYOK unlock — non-refundable once used

The BYOK (Bring Your Own Key) unlock is a one-time purchase. Because it grants you immediate, permanent access to a feature, we are unable to refund it once the unlock has been activated on your account. At checkout you are required to acknowledge this non-refundability before confirming the purchase. If you have purchased BYOK but have not configured a key yet, contact us within 14 days and we will refund in full on a case-by-case basis.

4. How to request a refund

Email support@fluxi.cc from the address associated with your account and include:

The product you purchased (Subscription, Credit Pack, or BYOK unlock).
The approximate date of purchase.
A brief reason for the request.

We aim to respond within 5 business days. Approved refunds typically appear on your original payment method within 5–10 business days, depending on your card issuer.

5. Exceptions

We may refuse a refund where we reasonably believe the request is fraudulent, abusive (for example, repeated buy-and-refund cycles), or violates our Terms of Service. Where mandatory consumer-protection law in your country of residence grants you stronger rights than this policy, those rights are unaffected.

6. Contact

Refund requests and questions: support@fluxi.cc.